The store policy has been added ⬅️ Samsa Shipping Company for non-refrigerated products that do not require cooling................................................................................ added ⬅️ Rod Shipping Company (frozen and refrigerated) for products that need cooling and freezing, in addition to ⬅️ cooling containers that are added from the store️⬇️ With God's blessing, Rukn Wahat Al-Jawf store specializes in dates and fresh dates "year-round" for this reason, it has provided for our customers who are shipped to the area of Al-Jawf (Sakaka and its suburbs) (Duma Al-Jandal and its suburbs) a shipping company (Rod) specialized in cooling and freezing and "cooling containers" at reasonable prices ⬅️ when purchasing dates or dairy products️ and it is only for dates and dairy products ⬅️ to keep the product cold during shipping️️ until it reaches the customer. The instructions are explained on the cart page, and after clarification, the store is not responsible for customers who did not add (cooling containers) and did not ship through the (Rod) shipping company for freezing and cooling when purchasing dates and dairy products⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️⬆️ The Rukn Wahat Al-Jawf store cooperates with various shipping companies to deliver your products throughout Saudi Arabia, and the price depends on the weight of the products and the area to which the shipment is to be sent. The shipping companies will contact you to arrange the product pickup. It takes up to two weeks to prepare and ship the order during working days. Please note that Rukn Wahat Al-Jawf has delivery representatives inside Al-Jawf (Sakaka and its suburbs) (Duma Al-Jandal and its suburbs). As for the Gulf countries, a shipping company will soon be available for delivery to Gulf countries (Kuwait, UAE, Bahrain, Oman). Returns: The customer has the right to request from customer service to photograph the product during shipping to ensure the safety of the shipping package and the product. If you are dissatisfied with the product due to damage occurring during shipping because of delay or breakage during shipping, this is the responsibility of the shipping company, and you should contact the shipping company from which you received the order. If you receive a product that is "completely different" in name or size from your order, all you need to do is contact customer service by sending an email to
[email protected] within 1 day of receiving your order. Returns: The policy of Rukn Wahat Al-Jawf store states that no refunds are made for any amounts paid by the customer using any payment method when purchasing on the website. Since "Rukn Wahat Al-Jawf" is classified as a food item, and food items are considered sensitive, they are neither returned nor exchanged.
